OUR POLICIES

Reservation Policy

A 50% deposit at time of reservation. The remaining balance is due two weeks prior to the date of the event. Orders placed within the two week time period prior to the event must be paid in full at the time of reservation. Any cancellations or deletions from your reservation must be made two weeks prior to the event date to avoid forfeiture of the deposit. A security deposit is required on all rentals secured by cash and is refundable upon return of all items, on time, clean and complete.

Delivery & Pick-Up

Delivery and pick up may be available upon request and requires a minimum $250 rental order (excluding inventory, damage waiver, delivery and taxes.) The round-trip delivery fee is based on location and starts at $140.00 during normal business hours. Additional charges may apply if a specific time window is requested. Delivery is to ground floor level, backyard or tent, within a reasonable distance of the loading area. Our delivery personnel will neatly stack all items in a mutually convenient location. Upon pickup, all items should be repacked in the containers provided. Tables and chairs should be stacked in the same manner as delivered. Fees will be charged for unstacked items.

Setup & Take-Down Fees

An additional tent setup fee (equal to 20% of tent rental price) will be charged on all tents. Delivery is required on all tents except 10’x10′ Pop Up tents. Setup fees are $4.50 inside / $5.75 outside per table (does not include linens) and $3.50 inside / $4.75 outside per chair. Take-down fees are included in setup fees. The customer must make this request at the time of booking the reservation. In some instances, we will not be able to accommodate this request. Setup/take-down of flooring, staging and pipe & drape is included in the rental price listed. A site plan must be submitted at time of reservation with the layout of the tables and chairs. It is important that we have a contact on the day of the event if any issues arise.

Return Policy

China, flatware and glassware should be rinsed clean and repacked in provided racks and crates. There will be a $0.25 per item for stemware, flatware and china and $2.50 for each serving item if not returned in this condition. Linens should be shaken and dry and returned in provided linen bags. Avoid placing linens in plastic bags, to avoid damage due to mold or mildew. All linens that are lost, torn, burned, or soiled beyond cleaning are subject to a replacement fee. Replacement fees will be charged for non-returned linen bags and non-returned dish racks or crates.

Weekend & Off-Hours

Deliveries and pick ups that are made outside of normal business hours will include an additional surcharge. Weekend and off-hours delivery/pick up fees are in addition to the standard delivery fees. Our normal business hours are Monday through Friday from 8am – 5pm. Our showroom hours are Monday through Friday from 8:30am – 4:30pm.

Frequently Asked Questions

Yes! We encourage you to visit our event showroom to take a look at our inventory. Our on-site event specialists will assist you with any rentals for your upcoming event. Our showroom is open Monday through Friday 8:30AM to 4:30PM.
Appointments are recommended but not required. Showroom hours are Monday through Friday 8:30AM to 4:30PM.

When you are ready to place your order, contact us directly (via phone, email or walk-in during showroom hours). One of our event specialists will confirm availability of items, review your order, and answer any questions you may have at that time. Reservations will require a 50% deposit at that time; and if you are reserving items within two weeks of the outgoing date, the full balance will be due at that time.

• We accept credit cards and company checks. We do not accept personal checks or cash.
Yes. We require a 50% deposit at the time of reservation. If your order is placed within two weeks of the outgoing date, the full balance is required at the time of reservation.
We can accept reservations up to a year in advance! We recommend that most large events place their orders within 3-6 months beforehand, and with smaller events 1-3 months beforehand.
No. We base pricing on when rental items are actually “in-use”. If your event is Saturday, typically you can receive items on the Friday before and they will be due back that following Monday.
Unfortunately, no. Once our equipment has left our location, we are unable to rent those items to other clients. Therefore, once items are in your possession, they must be paid for.
All rental items are sent out ready for use! All dishware, glassware, and flatware are prepacked in specific racks and containers wrapped in plastic bags and sealed. Linens are folded, bagged, and sent with a labeled linen-bag in which to place linens in after use.
All dishware, glassware, flatware and serving items must be rinsed clean and repacked in the provided racks/crates. In the case of these items not being returned in this condition, there will be a cleaning fee of $0.25 per item for dishware, glassware and flatware. For serving items, there will be a cleaning fee of $2.50 per item. Linens should be shaken and dry then put into the provided linen bags for return. Please avoid placing linens in plastic bags to avoid any damage due to mold or mildew.

If you opt for our optional Damage Waiver, most accidental damage will be covered. The damage waiver only covers any small, accidental damage to items while they are in your possession; it does not cover if items are missing, stolen, or damaged beyond repair.

If you do not opt for our Damage Waiver, you will be charged the replacement cost of any damaged items.

All linens that are lost, torn, burned or soiled beyond cleaning are subject to a replacement fee. In the case of missing or unreturned linen bags, dish racks, or crates, the replacement cost will follow.

Yes! We do offer delivery for an additional fee. Delivery fees vary depending on location, volume of equipment rented (if multiple trucks are needed), and other order specifics. In order to qualify for delivery, your rental items must meet a minimum of $250.00 (not including delivery fee, sale items, or tax).

Yes! Most items can be picked up as long as you have an appropriate sized vehicle.

Some items will require delivery, please refer to our delivery policies.

Items like tents, staging, pipe and drape, and dance floor are required to be delivered and installed by our team. Additional installation fees will apply.

Delivery and installation are required on all tents except for the 10’x10′ EZ-UP tents. Table and chair setup and breakdown are not included with delivery, there are additional fees associated. For chairs, it is an additional $3.50/chair indoors, and $4.75/chairs outdoors. For tables, it is an additional $4.50/table indoors, and $5.75/table outdoors. Table setup and breakdown does not include linen placement or removal. We highly recommend submitting a site plan with a layout of the tables and chairs, but it is required that we have a contact on the day of setup in case any issues arise.

Our delivery fee does not include set-up or breakdown of items. There is a separate fee for setup and breakdown.

Your event specialist will determine a delivery time frame with you. We typically require a minimum of an open 4-hour time frame (during business hours) for delivery. Please note that sometimes unexpected events such as bad weather and traffic can cause delays or a shuffling of the delivery schedule. You may call us at any time on the day of delivery and we can confirm an estimated time of arrival.

Yes! We offer specific timed delivery services; however, an additional fee may follow depending on the schedule.
Deliveries and pickups that must be made outside of normal business hours will include an additional surcharge. Weekend and off-hours delivery/pickup fees are in addition to the standard delivery fees.
Any cancellations or deletions from your order must be made two weeks prior to the outgoing date to avoid forfeiture of the deposit.
We encourage clients to make their best estimate of what is needed when placing the initial reservation. However, we know that guest counts can fluctuate as we move closer to the event date. We recommend making adjustments at the time you become aware that they are needed. Final changes should be made at least two business days prior to the outgoing date. Additions are subject to a 15% surcharge while deletions or cancellations will be charged at full price.
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